The terms that set the framework for using Rainbet in New Zealand

When these terms govern your use of Rainbet

By accessing Rainbet, creating an account or continuing to use any part of the service, you agree to be bound by these Terms together with any additional rules that apply to specific features, promotions, payment processes, responsible gambling measures or account functions. If you do not agree with this framework, you must stop using the website and must not open or continue to use an account.

These Terms apply to your use of the site, your relationship with the account, your participation in available services and any review, restriction or action taken in connection with that use. Where separate conditions apply to a specific product or offer, those conditions will operate alongside these Terms and will take priority where they address the same subject directly.

Who may access Rainbet in New Zealand

You must be of legal age in your jurisdiction and legally capable of entering into a binding agreement in order to use Rainbet. Access to the service from any location where online gambling is restricted, prohibited or otherwise incompatible with local rules remains your responsibility. The availability of the website in New Zealand should not be treated as a statement that the service is lawful in every circumstance or for every user.

You must use the service only in your own name and for your own benefit. Accounts may not be created on behalf of another person, and access must not be obtained through false identity details, misleading information or payment instruments that you are not entitled to use.

Your Rainbet account must stay personal and accurate

The information you provide to Rainbet must be complete, current and accurate at the time of registration and throughout the life of the account. If your details change, you must update them where relevant to account use. An account must remain linked to one real person and may not be transferred, sold, shared or otherwise made available for use by another party.

You are responsible for keeping your login credentials confidential and for taking reasonable steps to protect access to the account. Activity carried out through your account may be treated as valid unless there is sufficient evidence that access was unauthorised or that a system issue materially affected the use of the service.

Verification and information Rainbet may request

Rainbet may ask for supporting documents, confirmations or additional details where that is necessary to verify identity, confirm age, review ownership of payment methods, assess unusual activity or satisfy legal, operational or compliance-related requirements. These checks may take place at registration, before certain transactions, after account changes or at any later stage where a review becomes necessary.

If requested information is not provided, or if the material submitted is incomplete, inconsistent or difficult to verify, your account may be restricted while the review remains open. A previous verification does not prevent Rainbet from requesting further confirmation later if a new risk, discrepancy or transaction pattern justifies it.

Using payment methods through Rainbet

Any deposit, withdrawal or other financial movement connected to your account is subject to operational availability, internal review and the conditions attached to the payment method used. You must ensure that all payment details are accurate and that any instrument used is valid and authorised for your use.

Processing times may depend on the method selected, the status of your account, any verification still pending and technical or operational conditions affecting the transaction. Rainbet may delay, refuse, reverse or hold a payment where there are reasonable grounds to investigate fraud, chargeback exposure, misuse, mismatched details, error or a breach of these Terms.

Conduct that Rainbet may restrict or investigate

You must not use Rainbet in a way that interferes with the normal operation of the site or undermines legitimate use of the service. Prohibited conduct includes, among other things, using bots, scripts, automation tools, unfair software, collusive arrangements, misleading identity information, abusive promotional behaviour or any attempt to manipulate results, systems or account controls.

Rainbet may also investigate multiple accounts, account sharing, suspicious betting or gaming patterns, coordinated activity, deliberate exploitation of technical issues and other conduct that appears inconsistent with fair use of the service. Where such concerns arise, relevant activity may be reviewed and appropriate restrictions may follow.

Where system records and displayed results differ

All games, betting-related activity and account movements are subject to the integrity of Rainbet systems and the technical records those systems create. If a difference appears between what is shown on screen and what is stored in our internal records, the server record and other reliable operational data will generally prevail unless later review shows that those records are inaccurate.

If a technical malfunction, interruption, display issue, pricing mistake, software error or similar event affects an outcome or transaction, Rainbet may suspend, void, correct or reprocess the affected activity to restore the service to its intended state. A result or balance position created solely by a clear operational error does not create a permanent entitlement to keep that outcome.

Promotions at Rainbet and the rules that apply

Any bonus, campaign, reward structure or temporary offer made available through Rainbet may be subject to separate conditions in addition to these Terms. Those conditions may address eligibility, availability, expiry, excluded products, region-specific use, review procedures and the circumstances in which an offer may be withdrawn or cancelled.

If there is a conflict between these Terms and the rules of a specific promotion, the promotional rules will apply to that promotion to the extent of the inconsistency. Rainbet may amend, suspend or remove an offer where misuse, error, operational difficulty or compliance concerns make that necessary.

Account limits, suspension and closure at Rainbet

Rainbet may limit, suspend, freeze or close an account where there is evidence of a breach of these Terms, unresolved verification, suspicious conduct, payment irregularity, misuse of the service or any other circumstance requiring protective action. Such measures may be temporary while a review is ongoing or permanent where the facts justify closure.

You may also request restrictions or closure of your account, including in connection with responsible gambling measures. Depending on the circumstances, certain restrictions may not be reversed immediately once applied. Closing an account does not automatically remove obligations that arose before closure, including matters linked to pending review, disputed transactions or compliance-related retention.

Complaints, content ownership and changes to these terms

If you wish to raise a complaint about account activity, a decision affecting your use of the service or another matter governed by these Terms, you should contact Rainbet through the available support route and provide enough detail for the issue to be identified and reviewed. Additional information may be requested before the matter can be assessed properly.

All text, software, design elements, graphics, branding and other materials connected to Rainbet remain the property of the operator or the relevant rights holder unless stated otherwise. You must not copy, distribute, modify, reverse engineer or commercially exploit any part of the service except where permitted by law or expressly authorised.

Rainbet may update these Terms where operational, technical, legal or compliance-related changes make that necessary. The version published on the website will be the current version unless a different form of notice is required. Subject to applicable law, if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in force and will be interpreted as closely as possible to their original purpose.